Frequently Asked Questions

Orders are typically processed within 1–3 business days (Monday–Friday). After your order has been processed and shipped, standard shipping typically takes 6–12 business days (Monday–Friday). The total estimated delivery time is approximately 7–15 business days from the date your order is placed.

Once your order ships, you'll receive a confirmation email containing your tracking information.

Yes. Lumendat provides free standard shipping on all orders within the United States, with no minimum purchase requirement.

We currently ship within the United States only.

We currently accept and ship orders within the United States only.

At this time, we do not ship to P.O. boxes, APO/FPO addresses, or destinations outside the United States.

Lumendat is a U.S.-based business. We work with fulfillment partners and warehouses located internationally, so your order may be shipped from a fulfillment location outside our registered business address.

The fulfillment location may vary depending on product availability and your delivery location. Regardless of the fulfillment location, our stated shipping costs and estimated delivery times apply to orders shipped within the United States.

Please contact us at support@lumendat.com within 48 hours of delivery and provide your order number, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.

For eligible damaged, defective, faulty, or incorrect items, Lumendat will cover the associated return shipping costs and provide either a replacement or a full refund in accordance with our Refund Policy.

Yes. You may cancel your order for a full refund before it has shipped.

Please contact support@lumendat.com with your order number as soon as possible.

If your order has already shipped, it can no longer be canceled. Once the order arrives, you may request a return in accordance with our Refund Policy.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in good condition, in its original packaging, and accompanied by proof of purchase.

Before returning an item, please contact support@lumendat.com to receive a Return Authorization and return instructions.

For change-of-mind returns or items ordered by mistake, the customer is responsible for return shipping costs. Lumendat covers return shipping costs for eligible damaged, defective, faulty, or incorrect items.

Lumendat does not charge a restocking fee.

Once we receive and inspect your returned item, approved refunds are processed within 7 business days and issued to the original payment method used for the purchase.

After the refund has been processed by Lumendat, your bank or card provider may take an additional 5–10 business days to post the funds to your account.

Yes. Eligible purchases are covered by our 30-day return policy.

If you're not satisfied with your purchase, contact us within 30 days of receiving your order to request a return. Return eligibility, return shipping responsibilities, and refund conditions are subject to our Refund Policy.

Once your order ships, we'll send you a shipping confirmation email containing your tracking number.

You can use the tracking information provided in the email or visit our Track Order page to check the status of your shipment.

We accept major payment methods available at checkout, including Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, and Shop Pay.

All transactions are processed in U.S. Dollars (USD). Available payment methods may vary depending on your device and checkout configuration.

Yes. Transactions are processed through SSL-encrypted, PCI DSS-compliant payment gateways.

Lumendat does not store your full credit or debit card information on our own servers. Payment information is handled by our authorized payment processing providers.

Products offered for the U.S. market are intended for use with applicable U.S. electrical systems. Because electrical specifications can vary by product, please review the voltage, bulb, plug, wiring, and installation information provided on the individual product page before purchasing.

For hardwired fixtures or installations requiring electrical work, we recommend using a qualified or licensed electrician and following applicable local electrical codes.

No. Lumendat currently operates as an online-only retailer and does not have a physical retail location open to customers.

Orders can be placed directly through our website.

Yes. If you need assistance choosing a product, contact us at support@lumendat.com with information about your space and the type of lighting you're looking for.

Our customer support team will be happy to assist you with product information and available options.

Store Name: Lumendat
Operated by: MEHMETKINALI LLC
Business Address: 7901 4th St N STE 300, Saint Petersburg, FL 33702, USA
Email: support@lumendat.com
Phone: +1 (601) 207-0835

Customer Service Hours
Monday–Friday: 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: 11:00 AM–3:00 PM Eastern Time (ET)

We typically respond within one business day.