Shipping policy

Shipping Policy

Here at Lumendat, every order shipped within the United States comes with free standard shipping. If you have any questions about your delivery, feel free to reach us at support@lumendat.com.

Where We Ship

We currently ship to customers in the United States. At this time, we're not able to ship to P.O. boxes, APO/FPO addresses, or any destination outside the United States.

Where Your Order Comes From

Lumendat is a U.S.-based business. We work with fulfillment partners and warehouses in the United States and China. Depending on product availability and your delivery location, your order may be shipped from either a U.S. or international fulfillment facility. The fulfillment location does not affect the shipping cost displayed to you or our stated delivery estimates.

How Long Processing Takes

For all orders shipped within the United States, we begin preparing your order once your payment goes through. Processing (order handling) typically takes 1–3 business days, Monday through Friday. If you place your order after 5:00 PM Eastern Time (ET), we'll begin processing it the next business day.

Transit and Delivery Times

After your order has been processed and leaves our warehouse, standard shipping transit within the United States typically takes 6–12 business days, Monday to Friday, to arrive.

Total Estimated Delivery Time

Your total estimated delivery time is the sum of the processing time plus the transit time. All in, you should expect your package roughly 7–15 business days (Monday to Friday) after placing your order within the United States, though this can shift a bit depending on your location and which warehouse fulfills your order. These are estimates only, and actual delivery can run a little longer during busier seasons or due to factors beyond our control.

Tracking Your Package

Every order comes with tracking included. As soon as your package ships, we'll send a confirmation email with your tracking number so you can follow its progress right up to your door.

If Your Order Is Running Late

Delivery times are estimates and may occasionally be affected by weather conditions, carrier delays, peak-season demand, or other circumstances outside our control. If your order has not arrived within the estimated delivery timeframe, please contact us at support@lumendat.com with your order number. Our customer support team will review the shipment status and assist you accordingly.

Lost or Damaged Deliveries

If your package never arrives or shows up damaged, email us at support@lumendat.com with your order number and, if the item is damaged, a few photos showing the issue. We'll look into it right away and get you either a replacement or a full refund as quickly as we can.

Contact Information

Store Name: Lumendat

Address:7901 4th St N STE 300, Saint Petersburg, FL 33702,USA

Email: support@lumendat.com

Phone: +1 (601) 207-0835

Customer Service Hours: 

Monday–Friday 9:00 AM–5:00 PM Eastern Time (ET)

Saturday–Sunday 11:00 AM–3:00 PM Eastern Time (ET)

We typically respond within one business day.