FAQs
Welcome to the Lumendat FAQ page. Our goal here is to answer the questions you're most likely to have and help your shopping experience go as smoothly as possible. If you don't see what you need, reach out to us directly.
Question 1: How long does delivery usually take?
Answer: Here are our estimated delivery times:
Processing time: 1–3 business days
Transit time: 6–12 business days
Estimated total delivery time: 7–15 business days, depending on your location
All orders include tracking. You'll receive an email with tracking details once your order ships. For more details, see our Shipping Policy.
Question 2: Is shipping free?
Answer: It is — standard shipping is free on every order sent within the United States, United Kingdom, and Australia. Check our Shipping Policy for the full picture.
Question 3: Where does Lumendat operate from, and where do orders actually ship from?
Answer: Lumendat is a US-based store headquartered in St. Petersburg, Florida. That said, our items are fulfilled and sent out through international logistics partners and warehouses, so the place your package ships from won't always match our business address. Right now we serve shoppers in the USA, UK, and Australia, with plans to grow into additional markets down the road.
Question 4: What should I do if my item shows up broken or faulty?
Answer: Get in touch within 48 hours of your delivery date at support@lumendat.com, along with a short explanation and a couple of photos showing the problem. We'll take a look at your case quickly and set you up with either a replacement or a refund, following our Return & Refund Policy.
Question 5: Is it possible to cancel an order once I've placed it?
Answer: It is, as long as it hasn't shipped yet. Once it's out the door, cancellation isn't an option anymore, but you can always send it back once it arrives by going through our normal return steps. Just email support@lumendat.com and we'll help you out.
Question 6: What does your return policy look like?
Answer: We give you 30 days to decide if an order is right for you. If it's not, reach out within that window and we'll walk you through returning it. To qualify, the item needs to be unused, still in its original state, and ideally sent back in its original packaging. Our Return Policy has the full rundown.
Question 7: How soon after returning something will I see my refund?
Answer: As soon as we've received your return and given it a once-over, we'll get your refund moving. Most customers see it back on their original payment method within 5-7 business days, though the exact timing can depend on your bank.
Question 8: Do you back your products with any kind of guarantee?
Answer: We do — everything we sell comes with our 30-Day Satisfaction Guarantee. If you're not happy with your purchase, just contact us within 30 days of delivery and we'll sort out a refund or replacement. Details are in our Return & Refund Policy.
Question 9: What's the best way to reach customer support?
Answer: You can email us at support@lumendat.com or give us a call at +1 (601) 207-0835. We aim to get back to you within one business day.
Question 10: Can you ship outside the US, UK, and Australia?
Answer: Not yet — right now, free standard shipping is available to customers in the United States, United Kingdom, and Australia only. We're actively working on bringing more regions on board.
Question 11: Is there a physical location where I can shop in person?
Answer: Not currently — Lumendat operates entirely online, which helps us keep our prices reasonable and our shipping reach wide. Our aim is to give you that feeling of stepping into a carefully put-together home decor shop, just from wherever you're browsing, minus the extra cost that comes with a physical storefront.
Question 12: Will your lighting work properly with US and UK electrical setups?
Answer: Yes — our lighting is made to suit the electrical standards of wherever it's headed. Anything shipped to the United States comes with standard 120V wiring and a US-style plug, while orders headed to the United Kingdom or other 220-240V regions arrive with the right plug and wiring for that setup. Each fixture goes through a quality check before it ships, so it's ready to use right when it arrives. For anything involving more complex installation, we'd always recommend bringing in a licensed electrician.
Question 13: Can someone help me figure out what would work for my space?
Answer: Absolutely. Send us an email at support@lumendat.com with a bit of information about your space and what you're hoping to find, and our team will follow up with some ideas and recommendations.
Question 14: How do I keep tabs on my order once it's shipped?
Answer: As soon as your order is on its way, we'll email you a tracking number. You can also head to the Track Order page on our site to check your shipment's status at any time.
Contact Information
Store Name: Lumendat
Address: 7901 4th St N STE 300, St. Petersburg, FL 33702,USA
Email: support@lumendat.com
Phone: +1 (601) 207-0835
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (PST)
Saturday–Sunday 11:00 AM–3:00 PM
We typically respond within one business day.