Lumendat holds intellectual property rights in high regard and works to stay aligned with relevant copyright and trademark law, including the Digital Millennium Copyright Act in the US, along with the corresponding rules in place across the United Kingdom and Australia.
We function as an independent retailer that brings in products from outside suppliers located around the globe. Unless we specifically say otherwise, the items we sell aren't things we've designed or built ourselves. Any logos, trademarks, product names, or other third-party material featured on our site remain the property of whoever originally owns them. When we mention or display such material, it's strictly to describe the product — it's not meant to suggest any partnership, backing, or approval unless we've clearly said so.
Letting Us Know About an IP Concern
Should you come across something on our site — a listing or any other content — that you feel infringes on rights you hold, reach out to us as soon as you can at support@lumendat.com so our team can dig into it.
For your notice to be something we can actually act on, it needs to walk us through what work or mark you believe is being infringed, point us to the exact web address where the issue appears, tell us who you are through your full name and contact details (plus a company name, if that applies), state plainly that you believe in good faith the use wasn't approved by the rights holder or permitted under law, affirm under penalty of perjury that everything you've told us is true and that you either hold the rights yourself or have permission to speak for the person who does, and finish with your signature, whether that's typed or handwritten.
How We Handle It From There
Every claim that comes through gets our full attention. Once we have a notice in hand that includes everything we need, our process looks like this: we go through the claim with care and in good faith, dig into the details of what's being alleged, and where it's justified, take down or block access to the content involved.
We try to move through every case as fast and evenhandedly as we can. In situations where you feel your content was pulled down unfairly after someone else's complaint, you're free to push back by sending a counter-notice to support@lumendat.com.
Acting in Good Faith
Integrity matters to us at Lumendat. We're always open to talking things through and will do what we can to land on an outcome that feels fair to both sides.
Contact for IP matters:
Store Name: Lumendat
Address: 7901 4th St N STE 300, St. Petersburg, FL 33702,USA
Email: support@lumendat.com
Phone: +1 (601) 207-0835
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (PST)
Saturday–Sunday 11:00 AM–3:00 PM
We typically respond within one business day.
We typically respond within one business day.