Refund policy
Lumendat wants you to feel good about everything you buy from us. If an item doesn't turn out the way you hoped, this page walks you through exactly how returns and refunds work.
1. Contact Information
Store Name: Lumendat
Address: 7901 4th St N STE 300, St. Petersburg, FL 33702,USA
Email: support@lumendat.com
Phone: +1 (601) 207-0835
Customer Service Hours:
Monday–Friday 9:00 AM–5:00 PM (PST)
Saturday–Sunday 11:00 AM–3:00 PM
Our team typically gets back to you within one business day.
2. Where Orders Ship From and Where Returns Go
Lumendat is headquartered in the United States and ships to customers within the United States. Because we work with fulfillment partners and warehouses around the world, packages may not always originate from our St. Petersburg office, and approved returns are sometimes routed to a different facility than our main address. We'll confirm the exact return destination once your Return Authorization has been approved, so please hold off on mailing anything back until you hear from us — items sent to our business address without prior confirmation may not reach the right place.
3. Return Window (30 Days)
From the day your order arrives, you have 30 days to request a return. For a return to be accepted, the product needs to be unused, in good condition, packed in its original packaging, and accompanied by some form of proof of purchase, like your order number or receipt. Requests made after the 30-day mark may no longer qualify for a refund.
4. Starting the Return Process
Send an email to support@lumendat.com with your order number and a quick explanation of why you'd like to return the item. We'll take a look and get back to you within 1-3 business days. Once approved, you'll be issued a Return Authorization along with instructions on how and where to send the item. From the point of approval, you'll have 7 days to get the package in the mail — returns shipped without an authorization on file may be turned away.
5. Damaged, Defective, or Faulty Goods
If your goods arrive damaged, defective, or faulty, or if you receive the wrong item, please contact us within 48 hours of delivery at support@lumendat.com and include photos clearly showing the damaged goods. For any damaged, defective, or incorrect goods, Lumendat covers all associated costs and will send you a free replacement or issue a full refund, including both the original shipping and any return shipping charges. You will never be asked to pay return shipping for damaged, defective, or faulty goods.
6. Return Shipping Costs
For damaged, defective, or incorrect goods (see Section 5), Lumendat covers the full cost of return shipping. If you simply changed your mind or ordered something by mistake, return shipping is at your own expense, and we ask that you use a trackable shipping method so the package can be followed to its destination. Original shipping charges paid at checkout are non-refundable except where the return is due to our error or a faulty product.
7. Refund Method & Processing Time
Once we've received your returned item and inspected it, we'll send you a confirmation email. Approved refunds are processed within 7 business days and issued back to the original payment method you used at checkout (for example, your credit card, PayPal, or other original payment source). After we process the refund, please allow an additional 5–10 business days for your bank or card provider to post the funds to your account, as the exact timing depends on their processing schedules.
8. Restocking Fee
Lumendat does not charge any restocking fees. The full purchase price of eligible returned items is refunded in accordance with this policy.
9. Order Cancellation Period
You can cancel your order for a full refund at any time before it ships. To cancel, email support@lumendat.com with your order number as soon as possible. If your order has already shipped, cancellation is no longer possible at that stage — please wait for delivery and then follow the standard return process described above.
10. Making an Exchange
If you'd rather swap an item than get your money back, just reach out to our support team. Once we've approved your return, you're welcome to place a new order for whatever you'd like instead. The same eligibility rules that apply to standard returns also apply to exchanges.
11. Items We Can't Accept Back
A few categories of items aren't eligible for return: anything custom-made or personalized, and hygiene-related products unless they remain sealed and unused.
12. Your Rights as a Consumer
Nothing in this policy takes away from any protections you're entitled to under the consumer protection laws that apply to you, including applicable U.S. federal and state consumer protection laws. These laws may give you further rights when it comes to goods that are faulty or not accurately described.